RETURN POLICY

Return Policy

1) Do you accept returns?

• Returns are accepted as long as they do not exceed 14 days of delivery of the item.

• Please email sales@wolflambandthebabe.com to initiate a return. All returns must be approved by WLB before being sent back.

• All items returned should be unworn, unwashed, in original condition, and still have the tags still on.

• The return postage is to be paid by the returner.

• Proof of postage and tracking should then be emailed to us as proof of delivery.

• We suggest choosing a tracked package, as WLB is not responsible for lost, delayed, or missing packages.

• Once the item has been received, inspected, and accepted, we will issue a refund for the item minus shipping costs. If you had received free shipping with your order, the refund will be the total of the returned item less the shipping cost that had been previously covered by us.

• Items that are damaged, worn, washed, or missing tags will not be refunded, nor will they be returned to the sender.

• **Promotional/sale items/swimwear/undergarments are not eligible for returns or exchanges.

2) Do you accept exchanges?

• Provided that the returned item is unopened, unwashed, in original condition, and with tags still on, exchanges are possible, but it is subject to availability. We may not have the size that you need to exchange for due to our products being small batch. At that point you can exchange for another item of equal value or we will turn it into a return instead.

• Exchanges are available up to 14 days after the purchase of product.

• We carry limited quantities of each item, so we will only be able to exchange an item if it is in stock.

• Please send us a message at sales@wolflambandthebabe.com with your order number and details of what you would like to exchange prior to shipping item. We will hold the item you need to exchange for for a limited time, once the exchange has been accepted.

• Once the exchange is accepted, email us the proof of postage and tracking number. We recommend using tracked shipping, because WLB is not responsible for lost, delayed, or stolen packages.

• Return shipping costs and subsequent shipping charges for the exchange are at the cost of the customer.

• Items that are damaged, worn, washed, or missing tags will not be refunded, nor will they be returned to the sender.

• Shipping costs are non-refundable.

• Sale, discount, promotional, accessories, swimwear, and undergarment items are final sale.

3) What if my order is wrong or is damaged?

• We try our very best to ensure your order is correct and amazing before we ship it out, but we are only human and extremely tired moms, so in the event of an error by Wolf, Lamb, and the Babe, refunds will be processed.

4) How long do refunds take?

• Please allow time for the refund to come through and show. There is often some processing time before a refund is posted. It is dependent on different banks, credit companies, etc and their differing time frames (Refunds may take up to 14 business days) If you have contacted them first and still don't see your refund, please contact us at sales@wolflambandthebabe.com.

5) I have changed my mind about my item, what do I do?

• We fulfill orders very quickly to avoid delays in the shipping process. If you contact us immediately after placing the order, we may be able to stop the order. Unfortunately, if it's already been packed and left the store, the order is uneditable. At this point, you will have to follow our return policy to return any unwanted items.

6) What is your full shipping and return policy?

• All items are shipped from Langford, BC.

• Orders will be packed and shipped within 1-3 business days and we will send an email confirming your order is ready and is being shipped (along with tracking information) or, if you're local and have chosen free delivery, when we will be delivering your order. Please check the shipping policy for your country for estimated shipping times (located at the bottom of the page or under the product description on every product).

• WLB is not responsible for packages where the delivery address was incorrectly provided, please review your confirmation order email and advise us of any changes to address immediately as we fulfill orders quickly and may ship out that day. You will be charged for additional shipping, if we need to send the order to you again.

• WLB is not responsible for lost in the mail, unclaimed, or stolen packages.

• WLB cannot guarantee delivery date, when shipping, but approximate delivery dates are listed above. So please order with ample time, especially during the holiday season.

• Shipping fees are not refundable.

• Return and exchange shipping costs are at the sole cost of the customer.

• If you have taken advantage of free shipping and need to return the item, you will be responsible for shipping costs on the return and the refund will be for the cost of the item less the shipping cost previously covered by us.

• If you had received free shipping and need to exchange the item, you will be responsible for the shipping costs on the return and the subsequent shipping cost for the exchange.

• The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Wolf, Lamb, and the Babe Boutique.

• The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

• Any change of addresses are subjected to approval and orders that are shipped/completed are strictly non-editable.

• Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We are not liable for the inaccuracy of address as provided by the buyer.

• Sale, discount, promotional, swimwear, and undergarment items are final sale.

If you need any more information or clarification on our return policy or shipping, please contact us at: info@wolflambandthebabe.com

 

WOLF, LAMB, AND THE BABE BOUTIQUE RESERVES THE RIGHT TO CHANGE ANY OF THEIR POLICIES OR PRICES AT ANY TIME. WE RESERVE THE RIGHT TO DISCONTINUE OR MODIFY ANY PART OF OUR OFFERINGS WITHOUT PRIOR NOTICE, INCLUDING THE FOLLOWING: SHIPPING, DELIVERY, PRICES, PAYMENT METHODS, RETURNS, BRANDS, ETC.