SHIPPING POLICY - CANADA
1) Do you offer local delivery?
- Yes!! If you live in the Greater Victoria, BC, Area, we offer free local delivery!
- This includes the following: Sooke, Langford, Colwood, Metchosin, View Royal, Esquimalt, Brentwood Bay, Victoria, Saanich, and Sidney. (Within 25 km of our location) If you are unsure if your address is within our free local delivery radius, please contact us at: firstname.lastname@example.org. We also have playground pickup on certain days (Typically Wednesdays or weekends). Take babe out to play and get cute clothes, WIN WIN! Contact us with any questions.
- If you accidentally choose free delivery and end up not being in our delivery radius, your order will be held until we determine if you would like to pick up your order or be charged for shipping. If we can not reach you for an answer within 3 days we will cancel your order, money refunded, and your items will be placed back on the site. Please verify with us if you are unsure if you are in the delivery radius!
- Please be aware that delivery times are not exact. Your order will be prepared in 1-3 business days and a confirmation ready for delivery email will be sent to you. An email or text will be sent to you detailing the day and approximate time that your order will be delivered.
- Contactless delivery: We will send you a text before delivery, at which time you can specify a preferred location (i.e. front step, behind chair, etc.), and we will give you an estimated drop off time. After delivery, you will receive a text to confirm delivery!
- COVID-19!! We take all precautions to protect you and your family during this time. Sanitization before, during, and after all orders being packed, stored in a separate container in trunk during delivery, and sanitized hands before delivery with mask on.
- Free delivery is subject to change in the future.
2) What are your shipping rates?
- Local delivery is free, if you live in the previously mentioned delivery area.
- Orders from Canada over $150 (before taxes and after discounts) qualify for free shipping.
- Shipping is calculated at checkout through Canada Post. We also offer $15 flat rate as a choice, because we know shipping can be really expensive to some areas in Canada. You can choose this option, if your calculated shipping cost is higher. We cannot reimburse shipping costs if you click the wrong button though, please choose carefully and double check. before completing order.
- See FAQ's for more information.
- If you have any questions, we would love to help! Please use the messenger button to chat direct, email us at email@example.com, or dm us on Instagram.
3) How long will my order take?
Please be aware that orders may take longer due to the pandemic, staffing shortages, and natural disasters. This is out of our hands. Thank you so much for your understanding. Tracking information is included in all our methods of shipping.
- B.C. TO MANITOBA - 3-7 DAYS.
- ONTARIO, QUEBEC, EAST COAST - 6-12 DAYS
- NORTH WEST TERRITORIES - 14 DAYS
4) What is your overall shipping policy?
- All items are shipped from Langford, BC.
- Orders will be shipped within 2-3 business days and we will send an email confirming your order is ready and is being shipped or, if you're local and have chosen free delivery, when I will be delivering your order.
- WLB is not responsible for packages where the delivery address was incorrectly provided, please review your confirmation order email and advise me of any changes to address immediately as we fulfill orders quickly and may ship out that day. You will be charged for additional shipping, if we need to send the order to you again.
- WLB cannot guarantee delivery date, when shipping, but approximate delivery dates are listed above. So please order with ample time, especially during the holiday season.
- Shipping fees are not refundable.
- WLB is not responsible for lost in the mail, unclaimed, or stolen packages.
- If you have taken advantage of free shipping or delivery and need to return the item, you will be responsible for shipping costs on the return.
- Find more information on returns, damaged, or defective items under return policy.
WOLF, LAMB, AND THE BABE BOUTIQUE RESERVES THE RIGHT TO CHANGE ANY OF THEIR POLICIES OR PRICES AT ANY TIME. WE RESERVE THE RIGHT TO DISCONTINUE OR MODIFY ANY PART OF OUR OFFERINGS WITHOUT PRIOR NOTICE, INCLUDING THE FOLLOWING: SHIPPING, DELIVERY, PRICES, PAYMENT METHODS, RETURNS, BRANDS, ETC.