FAQ'S
FAQ’S
Info
1) Where do I find the size guide?
Our size guide is located at the bottom of all pages. Within each individual product description, we have stated whether the item runs true to size, small, or oversized to help with your selection. If you require more specific measurements or have any questions concerning fit, please contact us through our messenger button or email us at info@wolflambandthebabe.com and we would love to help you choose the best size.
2) You don't have my child's size. Will you be restocking?
We do carry small stock, specialty items. Some items may not be restocked, as it was a seasonal collection from one of our brands. Other items may not be available until next year or not at all. If you would like to be notified if we do restock, click our restock notification button on the item that you love and we will let you know when we do!
Sign up for our email list to find out about our new items before they hit the website. So you can catch it before it sells out!
Shipping & Delivery
1) How do I contact Wolf, Lamb, and the Babe?
You can reach out to us at info@wolflambandthebabe.com or, if it is concerning an order already made, at sales@wolflambandthebabe.com.
2) How can I track my item(s)?
Once you place an order with us and that order is shipped, you will receive an email with a tracking number. Please note that you may receive more than one tracking number depending on how many items you purchased on our website.
3) How long does shipping take?
Shipping may take anywhere between 7-21 working days, depending on your location and country.
4) Why is my package missing some items?
We go through every effort to ensure your order is perfect, but sometimes mom life is exhausting and we've lost our minds. In the rare event that this happens, please let us know if you have been charged for an item that was not shipped so we can remedy it!
If it is a large order, it may have been shipped in multiple shipments. Please refer to your tracking numbers sent to your email.
If you have any questions at all, contact us at sales@wolflambandthebabe.com or by pressing the messenger button to contact us directly.
5) Who delivers my item(s)?
Your items are delivered by your local postal service in your location, but all orders are shipped through Canada Post and then transferred to their affiliated partners in your country, such as USPS in the USA.
6) Where do you ship from?
We ship all of our orders from Langford, British Columbia, Canada.
7) Can I change my address after receiving confirmation of shipping?
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
8) Do you ship to the USA?
We absolutely do! We could never forget about our lovely friends south of the border. You're way too cute to stay away from! Check out our USA specific shipping policy for any info you need. Please contact us if you have any questions!
Are you located somewhere other than North America? Don't worry, my beautiful friend, we are also looking into shipping to our lovely friends across the sea. So stay tuned!!
Import Taxes & Duties
1) Will I be charged with import duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This varies by country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Wolf, Lamb, and the Babe cannot control and is not responsible for any duties/taxes applied to your package. The buyer will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. In rare occasions custom agents may delay delivery of some packages.
If you don't pay the duties (if applicable), we can't get your adorable clothes to you! Unfortunately, it also means that the package might get destroyed or they ship it back. Any refunds will be less the costs that we have incurred from shipping and/or the loss of products. Please contact us if you have any questions!
info@wolflambandthebabe.com or press the messenger button to send us your questions.